AccessAbility Playbook Delivering accessible client service
Who we are and our story behind the Playbook.
Defining a barrier-free access, client service barriers and most common types of disability.
Insights related to personal situations and possible client experience within the service delivery channels.
Methods of recruitment, engagement and consultations. Tips on client feedback mechanisms and measurements for client satisfaction.
Approach to universal design and methodologies to create a positive experience without leaving anyone behind.
Applying plain language principles and using the right words, format and layout.
Training ideas and tips on how to better respond to the unique needs of persons with disabilities.
Messaging that change employee behaviours and ways to include accessibility in decision-making.
Exploring innovative ways to gather client insights and assess the accessibility in client service.
We all benefit from a society and an economy without barriers to inclusion. When persons with disabilities can participate in all aspects of society, including accessing employment, resources and services, it enriches Canada’s economy.